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Peak-performing work teams: Organiz...

Budke, Dixie Adair.

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Peak-performing work teams: Organizational character and the leadership challenge.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Peak-performing work teams: Organizational character and the leadership challenge./
作者:	Budke, Dixie Adair.
面頁冊數:	221 p.
附註:	Source: Dissertation Abstracts International, Volume: 64-01, Section: A, page: 0212.
Contained By:	Dissertation Abstracts International64-01A.
標題:	Business Administration, Management. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3079035

Peak-performing work teams: Organizational character and the leadership challenge.
Budke, Dixie Adair.

Peak-performing work teams: Organizational character and the leadership challenge. - 221 p.

Source: Dissertation Abstracts International, Volume: 64-01, Section: A, page: 0212.

Thesis (Ph.D.)--Fielding Graduate Institute, 2002.

Utilizing some of the theoretical frameworks established in the areas of personality, leadership, motivation, and human learning, respectively, the principal investigator demonstrated that attention to interpersonal skills training and sensitization to different and diverse personalities, temperaments, and cultures of a group of employees can shape an organizational culture that cultivates and sustains a high performance team. A retrospective case study was utilized to chronicle the activities, training, and interventions of leadership in a small award-winning boutique hotel over a period of 5 years. Focusing on 2 time lines: (a) exceptional organizational outcomes over time, e.g. awards, revenue, number of clients; and (b) paralleling changes in team longevity of employment and improved performance demonstrated that staff changes through strategic interventions and training showed results in growth and improved functioning. During the study period, the Inn improved in rating status with Mobil (3–4 Stars) and with Triple A (4–5 Diamond) designating the Inn as one of the highest rated properties in North America. At the same time revenue increased by double digits over prior years every year except one. Analysis of occupancy data revealed that the Inn held far above local average every year, even though the average daily rate (ADR) stayed between 50–62% percent higher. Although turnover remained a constant, tenure increased, and by the end of the study period the majority of staff had been employed over 5 years. In this demanding environment of an inn dedicated to the highest standards of performance and service, it was found that the emergence of a high performance team capable of sustaining itself for a critical period of 3–5 years was greatly enhanced by the staff's awareness of individual and team characteristics as well as of differences in values and cultures. An unintended benefit was that staff also became sensitized to guests' temperaments and were better able to anticipate their needs. It was also found that the creation of this specific peak performing team was made more probable by management's awareness of team characteristics and by active experimentation with personality, leadership, motivation, and human learning theory. The realization that the human organization is a living dynamic entity helped frame the short term and long term goals of leadership during the process. The importance of the leaders use of the scholar-practitioner model in the creation of this team is also highlighted.Subjects--Topical Terms:

626628
Business Administration, Management.

Peak-performing work teams: Organizational character and the leadership challenge.
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