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Toward best practices for strategic ...

Westerback, Lisa Karen.

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Toward best practices for strategic information technology management.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Toward best practices for strategic information technology management./
Author:	Westerback, Lisa Karen.
Description:	303 p.
Notes:	Source: Dissertation Abstracts International, Volume: 60-06, Section: A, page: 2225.
Contained By:	Dissertation Abstracts International60-06A.
Subject:	Political Science, Public Administration. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9933770
ISBN:	0599346329

Toward best practices for strategic information technology management.
Westerback, Lisa Karen.

Toward best practices for strategic information technology management. - 303 p.

Source: Dissertation Abstracts International, Volume: 60-06, Section: A, page: 2225.

Thesis (D.P.A.)--University of Southern California, 1999.

This research assessed the applicability and utility of the set of practices for strategic information technology management that underlie the Clinger-Cohen Act of 1996. It also identified additional information technology management practices that have demonstrated positive results in the Federal Government.

ISBN: 0599346329Subjects--Topical Terms:

1017438
Political Science, Public Administration.

Toward best practices for strategic information technology management.
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100 1 $a Westerback, Lisa Karen. $3 1940229
245 1 0 $a Toward best practices for strategic information technology management.
300 $a 303 p.
500 $a Source: Dissertation Abstracts International, Volume: 60-06, Section: A, page: 2225.
500 $a Adviser: Catherine G. Burke.
502 $a Thesis (D.P.A.)--University of Southern California, 1999.
520 $a This research assessed the applicability and utility of the set of practices for strategic information technology management that underlie the Clinger-Cohen Act of 1996. It also identified additional information technology management practices that have demonstrated positive results in the Federal Government.
520 $a Federal agencies are under pressure to do more with less---to improve the services they provide to the public, with greater accountability for achieving results, more quickly and at lower cost. In a 1994 study of leading organizations, the Government Accounting Office (GAO) identified 11 strategic information management (SIM) practices, which became the foundation of the Clinger-Cohen Act of 1996. In 1997, the Federal Chief Information Officers (CIO) Council and the Industry Advisory Council prepared 20 case studies demonstrating the use of information technology to achieve a positive return on investment within the Federal Government. Focusing on these 20 case studies, this research first looked for evidence that supported or refuted each of GAO's SIM practices. Second, the research looked for best practices that may be unique to a Federal environment. Third, the study identified other best practices.
520 $a This research found that GAO was generally on target with its study of SIM practices. The study showed support for 7 and strong support for 3 of GAO's 11 practices; of the 8 practices identified by this research, 2 are complementary to GAO's practices.
520 $a The research supported the hypothesis that strategic information technology management practices derived from Federal agency experiences, applied voluntarily, lead to improved service delivery and return on investment at the Federal level. Unexpectedly, only one practice was found that was specific to the Federal Government, and it had weak support.
520 $a Further research is needed to address issues identified by this study. Modest support for the CIO is the most interesting, and controversial, finding given the importance of the CIO function by the Clinger-Cohen legislation. Other areas for additional research include establishment of meaningful performance measures and their integration with planning and budgeting; measurement of return on investment; and management of large information technology systems.
590 $a School code: 0208.
650 4 $a Political Science, Public Administration. $3 1017438
650 4 $a Information Science. $3 1017528
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710 2 0 $a University of Southern California. $3 700129
773 0 $t Dissertation Abstracts International $g 60-06A.
790 1 0 $a Burke, Catherine G., $e advisor
790 $a 0208
791 $a D.P.A.
792 $a 1999
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9933770