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The California Library Networking Pr...

Paque, Diana Reimer.

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The California Library Networking Project: Decision-making and stakeholder participation and satisfaction.

Record Type:	Electronic resources : Monograph/item
Title/Author:	The California Library Networking Project: Decision-making and stakeholder participation and satisfaction./
Author:	Paque, Diana Reimer.
Description:	376 p.
Notes:	Source: Dissertation Abstracts International, Volume: 63-09, Section: A, page: 3353.
Contained By:	Dissertation Abstracts International63-09A.
Subject:	Political Science, Public Administration. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3065831
ISBN:	0493853499

The California Library Networking Project: Decision-making and stakeholder participation and satisfaction.
Paque, Diana Reimer.

The California Library Networking Project: Decision-making and stakeholder participation and satisfaction. - 376 p.

Source: Dissertation Abstracts International, Volume: 63-09, Section: A, page: 3353.

Thesis (D.P.A.)--University of Southern California, 2001.

The California Library Networking Project was a fifteen-year long, statewide endeavor to identify and design library services to meet the information service needs of all Californians. This is a case history of that project. The research and analysis focused primarily on the decision-making processes employed and the satisfaction of Project participants with the process and the outcomes achieved. Theoretical constructs used in this study include Nutt's concepts of decision-making processes and Behn's and Golden's implementation models of "management by groping along," building on Lindblom's "muddling through."

ISBN: 0493853499Subjects--Topical Terms:

1017438
Political Science, Public Administration.

The California Library Networking Project: Decision-making and stakeholder participation and satisfaction.
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100 1 $a Paque, Diana Reimer. $3 1937305
245 1 4 $a The California Library Networking Project: Decision-making and stakeholder participation and satisfaction.
300 $a 376 p.
500 $a Source: Dissertation Abstracts International, Volume: 63-09, Section: A, page: 3353.
500 $a Adviser: Chester A. Newland.
502 $a Thesis (D.P.A.)--University of Southern California, 2001.
520 $a The California Library Networking Project was a fifteen-year long, statewide endeavor to identify and design library services to meet the information service needs of all Californians. This is a case history of that project. The research and analysis focused primarily on the decision-making processes employed and the satisfaction of Project participants with the process and the outcomes achieved. Theoretical constructs used in this study include Nutt's concepts of decision-making processes and Behn's and Golden's implementation models of "management by groping along," building on Lindblom's "muddling through."
520 $a Research examines the Project's extensive records to evaluate processes. It also evaluates responses from a participant survey to determine participant satisfaction.
520 $a Findings are that between 60% and 70% of participants were satisfied with the Project, but a substantial minority was not only not satisfied, but critical. Participants responding to the survey are still aware of the Project's benefits and flaws five years after its completion. This finding has implications for the implementation of the Project's outcomes. In addition, Project records showed that appropriate decision-making processes were employed when working with stakeholder groups. However, missing from the Project's files was any indication of how staff decision-making processes functioned.
520 $a The gap in documentation of decision processes supports speculation that closed decision-making models were used on the staff side of the Project. Other conclusions are that while the Project was based on library networking models developed in other states, the model developed for California evolved from the Project's activities. Project participants noted a number of issues that were never addressed during the Project, and these issues still need to be addressed in implementation. "Management by groping along" appears to be an appropriate model for implementation as it fosters open decision-making processes, experimentation, and flexibility.
590 $a School code: 0208.
650 4 $a Political Science, Public Administration. $3 1017438
650 4 $a Library Science. $3 881164
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710 2 0 $a University of Southern California. $3 700129
773 0 $t Dissertation Abstracts International $g 63-09A.
790 1 0 $a Newland, Chester A., $e advisor
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791 $a D.P.A.
792 $a 2001
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