東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

Development and implementation of a ...

Massimino, Phoebe M.

FindBook

Google Book

Amazon

博客來

Development and implementation of a capacity planning model for the service industry.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Development and implementation of a capacity planning model for the service industry./
作者:	Massimino, Phoebe M.
面頁冊數:	238 p.
附註:	Source: Dissertation Abstracts International, Volume: 56-03, Section: A, page: 1013.
Contained By:	Dissertation Abstracts International56-03A.
標題:	Business Administration, Banking. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9521297

Development and implementation of a capacity planning model for the service industry.
Massimino, Phoebe M.

Development and implementation of a capacity planning model for the service industry. - 238 p.

Source: Dissertation Abstracts International, Volume: 56-03, Section: A, page: 1013.

Thesis (Ph.D.)--City University of New York, 1995.

The model developed for this dissertation applies capacity planning principles and concepts to a direct mail response "paperwork" process.Subjects--Topical Terms:

1018458
Business Administration, Banking.

Development and implementation of a capacity planning model for the service industry.
LDR:03302nmm 2200337 4500 001 1848549
005 20051202071837.5
008 130614s1995 eng d
035 $a (UnM)AAI9521297
035 $a AAI9521297
040 $a UnM $c UnM
100 1 $a Massimino, Phoebe M. $3 1936550
245 1 0 $a Development and implementation of a capacity planning model for the service industry.
300 $a 238 p.
500 $a Source: Dissertation Abstracts International, Volume: 56-03, Section: A, page: 1013.
500 $a Adviser: David Dannenbring.
502 $a Thesis (Ph.D.)--City University of New York, 1995.
520 $a The model developed for this dissertation applies capacity planning principles and concepts to a direct mail response "paperwork" process.
520 $a Many service firms avail themselves of marketing promotions, such as television and radio advertisement, and more recently, direct mail solicitations to attract customers. Frequently, these campaigns can be characterized as generating intense activity for discrete periods of time. The above will be referred to as "Campaign Demand".
520 $a One of the distinguishing aspects of a customer-generated paperwork process is rework due to customer error. Items with omitted or incorrect information are returned to the customer, or a letter sent, to obtain the required information before processing can be completed. During this stage, there is attrition, since only a percentage of customers respond to the request, and then repair work for the returned items. The resubmitted items have a variable return time that is outside the control of the company, since some customers forward information promptly, and others delay response. The effect of both attrition and variable return time can be significant and therefore need to be accounted for to produce a capacity plan that accurately reflects a paperwork environment.
520 $a A general spreadsheet model is developed to provide the number of staff and machines needed on a daily basis and identify under and over capacity situations. The major features of the model are: (1) campaign demand response pattern, (2) variable return time, (3) prescriptive as well as descriptive variations, (4) cost tradeoffs, (5) the ability to handle various arrival patterns for incoming work, and (6) the ability to handle operational occurrences such as equipment breakdowns and interrupted mail delivery, among others.
520 $a The general model was adapted to an actual case study in a major US Bank. This case study demonstrated that the model is beneficial for resource planning since it identified potential backlogs and idle time in advance, and provided for scenario analysis.
520 $a This model can be applied to a wide variety of service organizations. Any large organization receiving paperwork originating from consumers, that must (in the case of omitted information) obtain additional information in order to complete processing can potentially benefit from this model.
590 $a School code: 0046.
650 4 $a Business Administration, Banking. $3 1018458
650 4 $a Business Administration, Management. $3 626628
650 4 $a Business Administration, General. $3 1017457
690 $a 0770
690 $a 0454
690 $a 0310
710 2 0 $a City University of New York. $3 1018111
773 0 $t Dissertation Abstracts International $g 56-03A.
790 1 0 $a Dannenbring, David, $e advisor
790 $a 0046
791 $a Ph.D.
792 $a 1995
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9521297