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Communicating expertise in system op...

Staderman, William P. III.

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Communicating expertise in system operation and fault diagnosis to non-experts.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Communicating expertise in system operation and fault diagnosis to non-experts./
作者:	Staderman, William P. III.
面頁冊數:	297 p.
附註:	Source: Dissertation Abstracts International, Volume: 64-02, Section: B, page: 0902.
Contained By:	Dissertation Abstracts International64-02B.
標題:	Engineering, Industrial. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3082609
ISBN:	0496304608

Communicating expertise in system operation and fault diagnosis to non-experts.
Staderman, William P. III.

Communicating expertise in system operation and fault diagnosis to non-experts. - 297 p.

Source: Dissertation Abstracts International, Volume: 64-02, Section: B, page: 0902.

Thesis (Ph.D.)--Virginia Polytechnic Institute and State University, 2003.

The use of systems that span many knowledge domains is becoming more common as technology advances, requiring expert-performance in a domain from users who are usually not experts in that domain. This study examined a means of communicating expertise (in system operation and fault diagnosis) to non-experts and furthering the understanding of expert mental models. It has been suggested that conceptions of abstract models of system-functions distinguish expert performance from non-expert performance (Hanisch, Kramer, and Hulin, 1991). This study examined the effects on performance of augmenting a simple control panel device with a model of the functions of the device, interacting with the model, and augmenting the device with graphically superimposed procedural indicators (directions). The five augmented display conditions studied were: Device Only, Device + Model, Device + Procedural Indicators, Interactive Model, and Interactive Model + Procedural Indicators. The device and displays were presented on a PC workstation. Performance measures (speed and accuracy) and subjective measures (questionnaires, NASA TLX, and structured interviews) were collected. It was expected that participants who interact with the device + procedural indicators would exhibit the shortest performance time and least errors; however, those who interacted with the simplest display (device only) were fastest and exhibited the least errors. Results of this study are discussed in terms of building a mental model and identifying situations that require a mental model.

ISBN: 0496304608Subjects--Topical Terms:

626639
Engineering, Industrial.

Communicating expertise in system operation and fault diagnosis to non-experts.
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