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Discovering and assessing desired st...

Sams, Lois K.

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Discovering and assessing desired student financial services at East Tennessee State University.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Discovering and assessing desired student financial services at East Tennessee State University./
Author:	Sams, Lois K.
Description:	142 p.
Notes:	Source: Dissertation Abstracts International, Volume: 68-03, Section: A, page: 0883.
Contained By:	Dissertation Abstracts International68-03A.
Subject:	Education, Finance. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3256793

Discovering and assessing desired student financial services at East Tennessee State University.
Sams, Lois K.

Discovering and assessing desired student financial services at East Tennessee State University. - 142 p.

Source: Dissertation Abstracts International, Volume: 68-03, Section: A, page: 0883.

Thesis (Ed.D.)--East Tennessee State University, 2007.

The purpose of this study was to discover and assess student financial services delivered to students enrolled at East Tennessee State University. The research was undertaken for institutional self-improvement. The research explored changes that have occurred in student financial services in the dynamic higher education market. The research revealed universities pursued best practices for the delivery of student financial services through expanded employee knowledge, restructured organizations, and integrated information technologies.Subjects--Topical Terms:

1020300
Education, Finance.

Discovering and assessing desired student financial services at East Tennessee State University.
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035 $a (UMI)AAI3256793
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100 1 $a Sams, Lois K. $3 1924008
245 1 0 $a Discovering and assessing desired student financial services at East Tennessee State University.
300 $a 142 p.
500 $a Source: Dissertation Abstracts International, Volume: 68-03, Section: A, page: 0883.
500 $a Adviser: Terrence Tollefson.
502 $a Thesis (Ed.D.)--East Tennessee State University, 2007.
520 $a The purpose of this study was to discover and assess student financial services delivered to students enrolled at East Tennessee State University. The research was undertaken for institutional self-improvement. The research explored changes that have occurred in student financial services in the dynamic higher education market. The research revealed universities pursued best practices for the delivery of student financial services through expanded employee knowledge, restructured organizations, and integrated information technologies.
520 $a The research was conducted during October and November, 2006. The data were gathered from an online student survey of student financial services. The areas researched included: the Bursar office, the Financial Aid office, and online services. The results of the data analysis revealed problems with the students' perceived quality of existing financial services and the additional services students desire.
520 $a The research focused on student perceptions of the quality of financial services by age and gender classifications and response categories. Although no statistically significant difference was found between the age-gender classifications on the perception of the quality of the financial services studied, the research adds to our understanding of student financial services at East Tennessee State University. Recommendation for continued research included annual surveys of segmented student populations that include ethnicity, age, gender, and educational level. The research would be used for continuous improvement efforts and student relationship management. Also additional research was recommended for employee learning in relation to the institution's mission, goals, and values.
590 $a School code: 0069.
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710 2 0 $a East Tennessee State University. $3 1017802
773 0 $t Dissertation Abstracts International $g 68-03A.
790 1 0 $a Tollefson, Terrence, $e advisor
790 $a 0069
791 $a Ed.D.
792 $a 2007
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3256793