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A study of e-banking security percep...

Abou-Robieh, Moutaz.

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A study of e-banking security perceptions and customer satisfaction issues.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	A study of e-banking security perceptions and customer satisfaction issues./
作者:	Abou-Robieh, Moutaz.
面頁冊數:	117 p.
附註:	Source: Dissertation Abstracts International, Volume: 66-01, Section: A, page: 0238.
Contained By:	Dissertation Abstracts International66-01A.
標題:	Business Administration, Banking. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3161808
ISBN:	9780496953165

A study of e-banking security perceptions and customer satisfaction issues.
Abou-Robieh, Moutaz.

A study of e-banking security perceptions and customer satisfaction issues. - 117 p.

Source: Dissertation Abstracts International, Volume: 66-01, Section: A, page: 0238.

Thesis (D.B.A.)--Argosy University/Sarasota, 2005.

The purpose of this study was to analyze the comfort levels and attitude of users towards online banking and online banking alternatives and to determine if a correlation exists between these factors and demographic characteristics of the respondents.

ISBN: 9780496953165Subjects--Topical Terms:

1018458
Business Administration, Banking.

A study of e-banking security perceptions and customer satisfaction issues.
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500 $a Source: Dissertation Abstracts International, Volume: 66-01, Section: A, page: 0238.
500 $a Chair: Gordana Pesakovic.
502 $a Thesis (D.B.A.)--Argosy University/Sarasota, 2005.
520 $a The purpose of this study was to analyze the comfort levels and attitude of users towards online banking and online banking alternatives and to determine if a correlation exists between these factors and demographic characteristics of the respondents.
520 $a The sample included 100 survey responses from those completed via the Internet, at various banking institutions in Sarasota, Florida, and those individuals at Argosy University/Sarasota. The correlation was analyzed using the Pearson product moment. The findings established that there was a correlation between respondents' attitudes towards e-banking and their comfort level and feeling of security with regard to their age, level of education, and annual salary.
520 $a Based on the findings, those respondents who were older, had lower levels of education, and lower annual salaries were not as comfortable and more insecure carrying out financial transactions over the Internet. The inverse proved to be true for those respondents who were younger, with higher levels of education, and higher annual salaries as they showed greater comfort with the idea of online banking transactions.
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