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Defining the advice-seeking request ...

Zhong, Jiangfan Jenny.

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Defining the advice-seeking request in electronic solicitations in boundary spanning environments.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Defining the advice-seeking request in electronic solicitations in boundary spanning environments./
Author:	Zhong, Jiangfan Jenny.
Description:	126 p.
Notes:	Source: Dissertation Abstracts International, Volume: 66-11, Section: A, page: 4103.
Contained By:	Dissertation Abstracts International66-11A.
Subject:	Business Administration, Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3196926
ISBN:	0542427974

Defining the advice-seeking request in electronic solicitations in boundary spanning environments.
Zhong, Jiangfan Jenny.

Defining the advice-seeking request in electronic solicitations in boundary spanning environments. - 126 p.

Source: Dissertation Abstracts International, Volume: 66-11, Section: A, page: 4103.

Thesis (Ph.D.)--University of Southern California, 2005.

Global knowledge work is becoming increasingly reliant on electronic knowledge transfer. This increases the need for employees to access knowledge from different areas of expertise through e-mail distribution lists within the organization---accessing knowledge from colleagues in other departments. However, employees face a major challenge in bridging barriers to cross-boundary knowledge access, barriers that lower the possibility of receiving useful knowledge. Current theories of e-mail-facilitated knowledge transfer ignore these barriers by emphasizing the role of argument quality in determining a knowledge seeker's perceived usefulness of the knowledge received, assuming knowledge holders share the same thought worlds with seekers and thus understand knowledge seekers' learning needs. This dissertation couples the theory of thought worlds with Markus' theory of knowledge reuse to propose that, when crossing thought worlds, knowledge seekers have different learning intentions, and that the effect of argument quality on perceived knowledge usefulness is mediated by whether the provided information meets the knowledge seekers' learning intentions. The model also proposes that the way advice-seeking requests are phrased in e-mail solicitations to cross thought world barriers contributes to the achievement of intended learning. Three dimensions of advice-seeking requests are suggested, drawn from Markus' theory of knowledge reuse: situational context, explication of learning intent, and emotional incentive.

ISBN: 0542427974Subjects--Topical Terms:

626628
Business Administration, Management.

Defining the advice-seeking request in electronic solicitations in boundary spanning environments.
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035 $a (UnM)AAI3196926
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100 1 $a Zhong, Jiangfan Jenny. $3 1908310
245 1 0 $a Defining the advice-seeking request in electronic solicitations in boundary spanning environments.
300 $a 126 p.
500 $a Source: Dissertation Abstracts International, Volume: 66-11, Section: A, page: 4103.
500 $a Adviser: Ann Majchrzak.
502 $a Thesis (Ph.D.)--University of Southern California, 2005.
520 $a Global knowledge work is becoming increasingly reliant on electronic knowledge transfer. This increases the need for employees to access knowledge from different areas of expertise through e-mail distribution lists within the organization---accessing knowledge from colleagues in other departments. However, employees face a major challenge in bridging barriers to cross-boundary knowledge access, barriers that lower the possibility of receiving useful knowledge. Current theories of e-mail-facilitated knowledge transfer ignore these barriers by emphasizing the role of argument quality in determining a knowledge seeker's perceived usefulness of the knowledge received, assuming knowledge holders share the same thought worlds with seekers and thus understand knowledge seekers' learning needs. This dissertation couples the theory of thought worlds with Markus' theory of knowledge reuse to propose that, when crossing thought worlds, knowledge seekers have different learning intentions, and that the effect of argument quality on perceived knowledge usefulness is mediated by whether the provided information meets the knowledge seekers' learning intentions. The model also proposes that the way advice-seeking requests are phrased in e-mail solicitations to cross thought world barriers contributes to the achievement of intended learning. Three dimensions of advice-seeking requests are suggested, drawn from Markus' theory of knowledge reuse: situational context, explication of learning intent, and emotional incentive.
520 $a The research began with a qualitative study including on-site interviews, observations, and reviews of e-mail examples in an international consulting firm. This was followed by a two-phase survey of 136 employees of the firm where knowledge seekers were asked about the advice received from knowledge holders; and the knowledge seekers' e-mail solicitations were coded according to the three dimensions of advice-seeking definition. It was found that in the process of cross-boundary knowledge access through e-mail distribution lists, the relationship between knowledge seekers' perceptions of the argument quality of the advice received and perceptions of the usefulness of that received knowledge was mediated by achievement of the seekers' intended mental model learning. In addition, two of the three dimensions of advice-seeking definition were supported: situational context and explication of learning intent. The study provides theoretical and practical implications. Limitations and future research are also discussed.
590 $a School code: 0208.
650 4 $a Business Administration, Management. $3 626628
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710 2 0 $a University of Southern California. $3 700129
773 0 $t Dissertation Abstracts International $g 66-11A.
790 1 0 $a Majchrzak, Ann, $e advisor
790 $a 0208
791 $a Ph.D.
792 $a 2005
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3196926