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eWOM via mavens, buzz agents, and fo...

Ferris-Costa, Kathleen.

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eWOM via mavens, buzz agents, and followers.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	eWOM via mavens, buzz agents, and followers./
Author:	Ferris-Costa, Kathleen.
Description:	96 p.
Notes:	Source: Dissertation Abstracts International, Volume: 72-07, Section: A, page: .
Contained By:	Dissertation Abstracts International72-07A.
Subject:	Business Administration, Marketing. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3450934
ISBN:	9781124604855

eWOM via mavens, buzz agents, and followers.
Ferris-Costa, Kathleen.

eWOM via mavens, buzz agents, and followers. - 96 p.

Source: Dissertation Abstracts International, Volume: 72-07, Section: A, page: .

Thesis (Ph.D.)--University of Rhode Island, 2011.

With the Internet as an increasing locus for consumption, consumers have unparalleled access to information, and the ability to make price and quality comparisons as never before, along with the opportunity to interact with other consumers and companies in many different ways. These interactions are conducted via e-mail, instant messaging, forums, online communities, newsgroups, chat rooms, homepages, blogs, video blogs, review and social networking sites. Thus, the topic of personal influence now extends into cyberspace as online interpersonal influence or electronic word-of-mouth (eWOM).

ISBN: 9781124604855Subjects--Topical Terms:

1017573
Business Administration, Marketing.

eWOM via mavens, buzz agents, and followers.
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100 1 $a Ferris-Costa, Kathleen. $3 1684731
245 1 0 $a eWOM via mavens, buzz agents, and followers.
300 $a 96 p.
500 $a Source: Dissertation Abstracts International, Volume: 72-07, Section: A, page: .
500 $a Adviser: Ruby R. Dholakia.
502 $a Thesis (Ph.D.)--University of Rhode Island, 2011.
520 $a With the Internet as an increasing locus for consumption, consumers have unparalleled access to information, and the ability to make price and quality comparisons as never before, along with the opportunity to interact with other consumers and companies in many different ways. These interactions are conducted via e-mail, instant messaging, forums, online communities, newsgroups, chat rooms, homepages, blogs, video blogs, review and social networking sites. Thus, the topic of personal influence now extends into cyberspace as online interpersonal influence or electronic word-of-mouth (eWOM).
520 $a eWOM can be both firm-sponsored and consumer initiated. The plethora of communication platforms using the Internet also suggests that the size and nature of social networks as well as the speed and variety of feedback mechanisms are significantly different from the offline world where face-to-face interactions among close ties are common. This has created a research opportunity to address how eWOM, both firm-sponsored and consumer initiated, operates in the changing communication space.
520 $a This dissertation has been designed to extend the current literature on market maven and buzz agent communication behaviors since most of the available evidence on the influence of market mavens and buzz agents come from the offline world. Two studies examine the motivation and communication processes of the buzz agent and market mavens. The first study, using an online survey, focuses on how these two types of influentials differ in their motivation and communication processes. The survey results suggest that depending on whether or not they are extrinsically or intrinsically motivated, market mavens and buzz agents are likely to participate in eWOM in exchange for an increase in consumer status; they are likely to value/seek feedback; and they are likely to use small group-based virtual communities. In addition, buzz agents are also likely to participate in eWOM in exchange for an increase in status with the advertiser.
520 $a The second study, using an online experiment, examines the effects of disclosure on recipients who have strong/weak ties with the buzz agents. The results show that regardless of the tie strength, disclosure lessens the consumer's likelihood to purchase.
590 $a School code: 0186.
650 4 $a Business Administration, Marketing. $3 1017573
650 4 $a Web Studies. $3 1026830
690 $a 0338
690 $a 0646
710 2 $a University of Rhode Island. $b Business Administration. $3 1679680
773 0 $t Dissertation Abstracts International $g 72-07A.
790 1 0 $a Dholakia, Ruby R., $e advisor
790 1 0 $a Woodside, Arch G. $e committee member
790 1 0 $a Carl, Walter J. $e committee member
790 1 0 $a Chen, Guo-Ming $e committee member
790 $a 0186
791 $a Ph.D.
792 $a 2011
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3450934