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The impact of IT capability on emplo...

Chae, Ho-Chang.

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The impact of IT capability on employee capability, customer value, customer satisfaction, and business performance.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The impact of IT capability on employee capability, customer value, customer satisfaction, and business performance./
Author:	Chae, Ho-Chang.
Description:	85 p.
Notes:	Source: Dissertation Abstracts International, Volume: 71-03, Section: A, page: 0998.
Contained By:	Dissertation Abstracts International71-03A.
Subject:	Business Administration, Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3399399
ISBN:	9781109665628

The impact of IT capability on employee capability, customer value, customer satisfaction, and business performance.
Chae, Ho-Chang.

The impact of IT capability on employee capability, customer value, customer satisfaction, and business performance. - 85 p.

Source: Dissertation Abstracts International, Volume: 71-03, Section: A, page: 0998.

Thesis (Ph.D.)--University of North Texas, 2009.

This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the business performance of the IT leader companies with that of control companies of similar size and industry. The IT leader companies were selected from the Information Week 500 list published annually from 2001 to 2004. For a company to be selected as IT leaders, it needed to be listed at least twice during the period. Furthermore, it had to be listed in the American Customer Satisfaction Index (ACSI) so that its customer satisfaction level could be assessed. Standard & Poor's Compustat and the ACSI scores were used to test for changes in business performance. The study found that the IT leaders had a raw material cost measured by cost-of-goods-sold to sales ratio (COGS/S) than the control companies. However, it found no evidence that firms' IT capability affects employee capability, customer value, customer satisfaction, and profit. An important implication from this study is that IT becomes a commodity and an attempt to gain a competitive advantage by overinvesting in IT may be futile.

ISBN: 9781109665628Subjects--Topical Terms:

626628
Business Administration, Management.

The impact of IT capability on employee capability, customer value, customer satisfaction, and business performance.
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035 $a (UMI)AAI3399399
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040 $a UMI $c UMI
100 1 $a Chae, Ho-Chang. $3 1681295
245 1 4 $a The impact of IT capability on employee capability, customer value, customer satisfaction, and business performance.
300 $a 85 p.
500 $a Source: Dissertation Abstracts International, Volume: 71-03, Section: A, page: 0998.
500 $a Advisers: Chang E. Koh; Audhesh K. Paswan.
502 $a Thesis (Ph.D.)--University of North Texas, 2009.
520 $a This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the business performance of the IT leader companies with that of control companies of similar size and industry. The IT leader companies were selected from the Information Week 500 list published annually from 2001 to 2004. For a company to be selected as IT leaders, it needed to be listed at least twice during the period. Furthermore, it had to be listed in the American Customer Satisfaction Index (ACSI) so that its customer satisfaction level could be assessed. Standard & Poor's Compustat and the ACSI scores were used to test for changes in business performance. The study found that the IT leaders had a raw material cost measured by cost-of-goods-sold to sales ratio (COGS/S) than the control companies. However, it found no evidence that firms' IT capability affects employee capability, customer value, customer satisfaction, and profit. An important implication from this study is that IT becomes a commodity and an attempt to gain a competitive advantage by overinvesting in IT may be futile.
590 $a School code: 0158.
650 4 $a Business Administration, Management. $3 626628
650 4 $a Information Technology. $3 1030799
690 $a 0454
690 $a 0489
710 2 $a University of North Texas. $3 1017396
773 0 $t Dissertation Abstracts International $g 71-03A.
790 1 0 $a Koh, Chang E., $e advisor
790 1 0 $a Paswan, Audhesh K., $e advisor
790 $a 0158
791 $a Ph.D.
792 $a 2009
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3399399