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Testing theories of performance: Mea...

Sharkey, Mimi Alejandra.

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Testing theories of performance: Measuring effectiveness at the United States Postal Service Office of Inspector General Office of Audit.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Testing theories of performance: Measuring effectiveness at the United States Postal Service Office of Inspector General Office of Audit./
作者:	Sharkey, Mimi Alejandra.
面頁冊數:	213 p.
附註:	Source: Dissertation Abstracts International, Volume: 71-07, Section: A, page: 2644.
Contained By:	Dissertation Abstracts International71-07A.
標題:	Political Science, Public Administration. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3409728
ISBN:	9781124074481

Testing theories of performance: Measuring effectiveness at the United States Postal Service Office of Inspector General Office of Audit.
Sharkey, Mimi Alejandra.

Testing theories of performance: Measuring effectiveness at the United States Postal Service Office of Inspector General Office of Audit. - 213 p.

Source: Dissertation Abstracts International, Volume: 71-07, Section: A, page: 2644.

Thesis (D.P.A.)--University of Baltimore, 2010.

A qualitative design and case study method was used to examine the theories of performance and to measure the effectiveness of the United States Postal Service (USPS) Office of Inspector General (OIG) Office of Audit (OA). The most important finding of this research was the impact of having employees engaged in the mission of the organization; having a clear assessment and determination of progress towards that mission defined as a composite of interrelated performance measures and key indicators of success; and assuring that employees can translate and utilize these tools of performance.

ISBN: 9781124074481Subjects--Topical Terms:

1017438
Political Science, Public Administration.

Testing theories of performance: Measuring effectiveness at the United States Postal Service Office of Inspector General Office of Audit.
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520 $a A qualitative design and case study method was used to examine the theories of performance and to measure the effectiveness of the United States Postal Service (USPS) Office of Inspector General (OIG) Office of Audit (OA). The most important finding of this research was the impact of having employees engaged in the mission of the organization; having a clear assessment and determination of progress towards that mission defined as a composite of interrelated performance measures and key indicators of success; and assuring that employees can translate and utilize these tools of performance.
520 $a Herzberg's two-factor theory distinguishing extrinsic and intrinsic motivators, and his position that the most important were "recognition, work, responsibility, and advancement" (Accel, 2009) served as the theoretical framework for the research in this study, particularly the analysis of performance motivation in the work place. In addition, a central hypothesis in the study is derived from Frankl's belief that individuals want and need meaning in their lives. This proposition best summarizes how the mission of an organization, and the role that an individual plays in that organization, can lead to the most productive and engaged employees and a better performing organization. This hypothesis is confirmed by the USPS OIG OA performance data analysis in the study and is consistent with the findings of the Office of Personnel Management Federal Human Capital Survey and the U.S. Merit Systems Protection Board Merit Principles Survey results.
520 $a Frankl's premise best explains how a federal audit organization can achieve its intended results by having a workforce that is primarily focused on the mission of the organization, and by having individual performance measures related to the success of that organization. The study findings have significant implications for theories linking individual performance to organizational, policy and program performance; as well as for agencies seeking to link incentives for individual performance to overall agency performance.
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