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Customer-centric knowledge managemen...

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Al-Shammari, Minwir, (1962-)

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Customer-centric knowledge management = concepts and applications /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer-centric knowledge management/ Minwir Mallouh Al-Shammari, editor.
Reminder of title:	concepts and applications /
other author:	Al-Shammari, Minwir,
Published:	Hershey, Pa. :IGI Global, : c2012.,
Description:	xv, 315 p. :ill. ;29 cm.
Subject:	Customer relations. -
Online resource:	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-089-7
ISBN:	9781613500903 (electronic bk.)

Customer-centric knowledge management = concepts and applications /
Customer-centric knowledge managementconcepts and applications /[electronic resource] :Minwir Mallouh Al-Shammari, editor. - Hershey, Pa. :IGI Global,c2012. - xv, 315 p. :ill. ;29 cm.

Includes bibliographical references.

ISBN: 9781613500903 (electronic bk.) Subjects--Topical Terms:

578582
Customer relations.

LC Class. No.: HF5415.5 / .C833 2012e

Dewey Class. No.: 658.4/038

Customer-centric knowledge management = concepts and applications /
LDR:01024nam a2200253 a 4500 001 1299648
005 20121024140528.0
008 121130s2012 paua fsb 000 0 eng d
010 $z 2011026268
020 $a 9781613500903 (electronic bk.)
020 $a 9781613500897 (hardcover)
020 $a 9781613500910 (print & perpetual access)
035 $a (CaBNVSL)gtp00549561
035 $a (OCoLC)807844849
035 $a 00000525
040 $a CaBNVSL $c CaBNVSL $d CaBNVSL
050 4 $a HF5415.5 $b .C833 2012e
082 0 4 $a 658.4/038 $2 23
245 0 0 $a Customer-centric knowledge management $h [electronic resource] : $b concepts and applications / $c Minwir Mallouh Al-Shammari, editor.
260 $a Hershey, Pa. : $b IGI Global, $c c2012.
300 $a xv, 315 p. : $b ill. ; $c 29 cm.
504 $a Includes bibliographical references.
650 0 $a Customer relations. $3 578582
650 0 $a Knowledge management. $3 563681
650 0 $a Relationship marketing. $3 548872
700 1 $a Al-Shammari, Minwir, $d 1962- $3 935403
710 2 $a IGI Global. $3 1361470
776 0 $c (Original) $w (DLC)2011026268
776 0 8 $i Print version: $z 1613500890 $z 9781613500897 $w (DLC) 2011026268
856 4 1 $3 Chapter PDFs via platform: $u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61350-089-7

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EB HF5415.5 .C833 2012e

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