東華大學圖書館 |

Language: English

Back

Switch To: Labeled | MARC Mode | ISBD

Customer knowledge management = impr...

Wilde, Silvio.{me_controlnum}

Amazon

博客來

Customer knowledge management = improving customer relationship through knowledge application /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Customer knowledge management/ by Silvio Wilde.
Reminder of title:	improving customer relationship through knowledge application /
Author:	Wilde, Silvio.{me_controlnum}
Published:	Berlin, Heidelberg :Springer-Verlag Berlin Heidelberg, : 2011.,
Description:	xvi, 143 p. :ill., digital ;24 cm.
Contained By:	Springer eBooks
Subject:	Customer relations - Management -
Online resource:	http://dx.doi.org/10.1007/978-3-642-16475-0
ISBN:	9783642164750 (electronic bk.)

Customer knowledge management = improving customer relationship through knowledge application /
Wilde, Silvio.{me_controlnum}

Customer knowledge managementimproving customer relationship through knowledge application /[electronic resource] :by Silvio Wilde. - Berlin, Heidelberg :Springer-Verlag Berlin Heidelberg,2011. - xvi, 143 p. :ill., digital ;24 cm.

ISBN: 9783642164750 (electronic bk.)Subjects--Topical Terms:

582815
Customer relations
--Management

LC Class. No.: HF5415.5 / .W55 2011

Dewey Class. No.: 658.812

Customer knowledge management = improving customer relationship through knowledge application /
LDR:00808nmm 2200229 a 4500 001 1265110
003 Springer
005 20110708152517.0
006 m d
007 cr nn 008maaau
008 120817s2011 gw s j eng d
020 $a 9783642164750 (electronic bk.)
020 $a 9783642164743 (paper)
035 $a 978-3-642-16474-3
050 0 4 $a HF5415.5 $b .W55 2011
082 0 4 $a 658.812 $2 22
090 $a HF5415.5 $b .W672 2011
100 1 $a Wilde, Silvio.{me_controlnum} $3 1532043
245 1 0 $a Customer knowledge management $h [electronic resource] : $b improving customer relationship through knowledge application / $c by Silvio Wilde.
260 $a Berlin, Heidelberg : $b Springer-Verlag Berlin Heidelberg, $c 2011.
300 $a xvi, 143 p. : $b ill., digital ; $c 24 cm.
650 0 $a Customer relations $x Management $x Data processing. $3 582815
650 1 4 $a Economics/Management Science. $3 890844
650 2 4 $a Management/Business for Professionals. $3 907045
650 2 4 $a Business/Management Science, general. $3 890978
650 2 4 $a Economics/Management Science, general. $3 895560
710 2 $a SpringerLink (Online service) $3 836513
773 0 $t Springer eBooks
856 4 0 $u http://dx.doi.org/10.1007/978-3-642-16475-0
950 $a Business and Economics (Springer-11643)