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金融業客服中心服務功能品質對顧客服務認知價值與行為意向之影響研究 = ...

鄭敏媛

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金融業客服中心服務功能品質對顧客服務認知價值與行為意向之影響研究 = = The Effects of Functional Service Quality on Customer Perceived Value and Behavioral Intention in the Banking Services Call Center /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	金融業客服中心服務功能品質對顧客服務認知價值與行為意向之影響研究 = / 鄭敏媛撰
Reminder of title:	The Effects of Functional Service Quality on Customer Perceived Value and Behavioral Intention in the Banking Services Call Center /
remainder title:	The Effects of Functional Service Quality on Customer Perceived Value and Behavioral Intention in the Banking Services Call Center
Author:	鄭敏媛
Published:	[花蓮縣] : 國立東華大學國際企業研究所, : 民93[2004],
Description:	8,83面 : 圖,表 ; 30公分
Notes:	指導教授︰張國忠
Subject:	行為意向 -
Online resource:	http://134.208.10.124/ETD-db/ETD-search-c/view_etd?URN=etd-0728104-000507PDF全文

金融業客服中心服務功能品質對顧客服務認知價值與行為意向之影響研究 = = The Effects of Functional Service Quality on Customer Perceived Value and Behavioral Intention in the Banking Services Call Center /
鄭敏媛

金融業客服中心服務功能品質對顧客服務認知價值與行為意向之影響研究 = The Effects of Functional Service Quality on Customer Perceived Value and Behavioral Intention in the Banking Services Call Center / The Effects of Functional Service Quality on Customer Perceived Value and Behavioral Intention in the Banking Services Call Center鄭敏媛撰 - [花蓮縣] : 國立東華大學國際企業研究所, 民93[2004] - 8,83面 : 圖,表 ; 30公分

指導教授︰張國忠

碩士論文--國立東華大學國際企業研究所,2004

參考書目︰面74-79Subjects--Topical Terms:

2473764
行為意向

金融業客服中心服務功能品質對顧客服務認知價值與行為意向之影響研究 = = The Effects of Functional Service Quality on Customer Perceived Value and Behavioral Intention in the Banking Services Call Center /
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