Front office = procedures, social sk...
Abbott, Peter.{me_controlnum}

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  • Front office = procedures, social skills, yield and management /
  • 紀錄類型: 書目-電子資源 : Monograph/item
    正題名/作者: Front office/ Peter Abbott and Sue Lewry.
    其他題名: procedures, social skills, yield and management /
    作者: Abbott, Peter.{me_controlnum}
    其他作者: Lewry, Sue.
    出版者: Oxford ;Butterworth-Heinemann, : 1999.,
    面頁冊數: 1 online resource (211 p.) :ill.
    附註: Includes index.
    內容註: Introduction; Procedural aspects -- Advance bookings; Check-in and related issues; Guest accounting; Dealing with people -- Security -- Hospitality; Social skills; Increasing Yield -- sales; Marketing aspects; Yield management; Groups; management aspects -- Tariffs, Control; Staffing; Equipment; Index.
    標題: Hotel front desk personnel. -
    電子資源: http://www.sciencedirect.com/science/book/9780750642309
    ISBN: 9780750642309
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W9135206 電子資源 11.線上閱覽_V 電子書 EB TX911.3.F75 A22 1999 一般使用(Normal) 在架 0
  • 1 筆 • 頁數 1 •
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