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America's service meltdown = restori...

Pupo, Raul.{me_controlnum}

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America's service meltdown = restoring service excellence in the age of the customer /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	America's service meltdown/ Raul Pupo.
其他題名:	restoring service excellence in the age of the customer /
作者:	Pupo, Raul.{me_controlnum}
出版者:	Santa Barbara, Calif. :Praeger, : c2010.,
面頁冊數:	xxiii, 167 p. ;25 cm.
標題:	Customer services - United States. -
電子資源:	http://ebooks.abc-clio.com/?isbn=9780313386039An electronic book in the ABC-CLIO eBooks Online database, accessible through the World Wide Web; click for information.
ISBN:	031338603X (e-book)

America's service meltdown = restoring service excellence in the age of the customer /
Pupo, Raul.{me_controlnum}

America's service meltdownrestoring service excellence in the age of the customer /[electronic resource] :Raul Pupo. - Santa Barbara, Calif. :Praeger,c2010. - xxiii, 167 p. ;25 cm.

Includes bibliographical references and index.

ISBN: 031338603X (e-book)

LCCN: 2010006654Subjects--Topical Terms:

610920
Customer services
--United States.

LC Class. No.: HF5415.5 / .P87 2010

Dewey Class. No.: 658.8/12

America's service meltdown = restoring service excellence in the age of the customer /
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008 120420s2010 cau sb 001 0 eng
010 $a 2010006654
020 $a 031338603X (e-book)
020 $a 9780313386039 (e-book)
020 $a 0313386021 (alk. paper)
020 $a 9780313386022 (alk. paper)
035 $a ABC031338603X
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050 0 0 $a HF5415.5 $b .P87 2010
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100 1 $a Pupo, Raul.{me_controlnum} $3 1361280
245 1 0 $a America's service meltdown $h [electronic resource] : $b restoring service excellence in the age of the customer / $c Raul Pupo.
260 $a Santa Barbara, Calif. : $b Praeger, $c c2010.
300 $a xxiii, 167 p. ; $c 25 cm.
504 $a Includes bibliographical references and index.
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650 0 $a Customer relations $z United States. $3 811119
776 1 $c Original $z 0313386021
856 4 0 $3 Bibliographic record display $u http://ebooks.abc-clio.com/?isbn=9780313386039 $z An electronic book in the ABC-CLIO eBooks Online database, accessible through the World Wide Web; click for information.