東華大學圖書館 |

Language: English

Back

Switch To: Labeled | MARC Mode | ISBD

America's service meltdown = restori...

Pupo, Raul.{me_controlnum}

Amazon

博客來

America's service meltdown = restoring service excellence in the age of the customer /

Record Type:	Electronic resources : Monograph/item
Title/Author:	America's service meltdown/ Raul Pupo.
Reminder of title:	restoring service excellence in the age of the customer /
Author:	Pupo, Raul.{me_controlnum}
Published:	Santa Barbara, Calif. :Praeger, : c2010.,
Description:	xxiii, 167 p. ;25 cm.
Subject:	Customer services - United States. -
Online resource:	http://ebooks.abc-clio.com/?isbn=9780313386039An electronic book in the ABC-CLIO eBooks Online database, accessible through the World Wide Web; click for information.
ISBN:	031338603X (e-book)

America's service meltdown = restoring service excellence in the age of the customer /
Pupo, Raul.{me_controlnum}

America's service meltdownrestoring service excellence in the age of the customer /[electronic resource] :Raul Pupo. - Santa Barbara, Calif. :Praeger,c2010. - xxiii, 167 p. ;25 cm.

Includes bibliographical references and index.

ISBN: 031338603X (e-book)

LCCN: 2010006654Subjects--Topical Terms:

610920
Customer services
--United States.

LC Class. No.: HF5415.5 / .P87 2010

Dewey Class. No.: 658.8/12

America's service meltdown = restoring service excellence in the age of the customer /
LDR:01006nmm 2200253 a 4500 001 1032619
003 DLC
005 20111118133310.0
008 120420s2010 cau sb 001 0 eng
010 $a 2010006654
020 $a 031338603X (e-book)
020 $a 9780313386039 (e-book)
020 $a 0313386021 (alk. paper)
020 $a 9780313386022 (alk. paper)
035 $a ABC031338603X
040 $a DLC $c DLC $d UtOrBLW
043 $a n-us---
050 0 0 $a HF5415.5 $b .P87 2010
082 0 0 $a 658.8/12 $2 22
100 1 $a Pupo, Raul.{me_controlnum} $3 1361280
245 1 0 $a America's service meltdown $h [electronic resource] : $b restoring service excellence in the age of the customer / $c Raul Pupo.
260 $a Santa Barbara, Calif. : $b Praeger, $c c2010.
300 $a xxiii, 167 p. ; $c 25 cm.
504 $a Includes bibliographical references and index.
650 0 $a Customer services $z United States. $3 610920
650 0 $a Customer relations $z United States. $3 811119
776 1 $c Original $z 0313386021
856 4 0 $3 Bibliographic record display $u http://ebooks.abc-clio.com/?isbn=9780313386039 $z An electronic book in the ABC-CLIO eBooks Online database, accessible through the World Wide Web; click for information.