Reed, David, (1961-)
Overview
| Works: | 2 works in 0 publications in 0 languages | |
|---|---|---|
Titles
Measuring and valuing customer relationships : = how to develop the measures that drive profitable CRM strategies /
by:
Reed, David, (1961-); Shaw, Robert.
(Language materials, printed)
Developing and implementing a CRM strategy : = the integration of people, process and technology /
by:
Reed, David, (1961-)
(Language materials, printed)