Berry, Leonard L., (1942-)
概要
| 作品: | 2 作品在 0 項出版品 0 種語言 | |
|---|---|---|
書目資訊
Delivering quality service : = balancing customer perceptions and expectations /
by:
Berry, Leonard L., (1942-); Parasuraman, A.; Zeithaml, Valarie A.
(書目-語言資料,印刷品)
Marketing services : = competing through quality /
by:
Parasuraman, A.; Berry, Leonard L., (1942-)
(書目-語言資料,印刷品)