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Service is front stage = positioning...

Teboul, James, (1940-)

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Service is front stage = positioning services for value advantage /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Service is front stage/ James Teboul.
Reminder of title:	positioning services for value advantage /
Author:	Teboul, James,
Published:	Houndmills [England] ;Palgrave Macmillan, : 2006.,
Description:	1 online resource (xi, 161 p.) :ill.
[NT 15003449]:	Toward a New Definition of Services -- Services: The Front-Stage Experience -- The Service Triangle -- The Service-Intensity Matrix -- Finding and Keeping the Fit -- The Three Movements of Quality -- Balancing Supply and Demand -- From Industrial to Professional Services -- Managing the Change Process.
Subject:	Customer services - Management. -
Online resource:	http://link.springer.com/10.1057/9780230579477An electronic book accessible through the World Wide Web; click for information
ISBN:	9780230579477

Service is front stage = positioning services for value advantage /
Teboul, James,1940-

Service is front stagepositioning services for value advantage /[electronic resource] :James Teboul. - Houndmills [England] ;Palgrave Macmillan,2006. - 1 online resource (xi, 161 p.) :ill. - INSEAD business press. - INSEAD business press..

Includes bibliographical references (p. 146-149) and index.

Toward a New Definition of Services -- Services: The Front-Stage Experience -- The Service Triangle -- The Service-Intensity Matrix -- Finding and Keeping the Fit -- The Three Movements of Quality -- Balancing Supply and Demand -- From Industrial to Professional Services -- Managing the Change Process.

This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction systematically to explore the important issues of the field within a coherent set of concepts and maps, including the service mix, the service triangle and the service-intensity matrix. This is a novel approach to services that challenges the traditional view.

ISBN: 9780230579477

Standard No.: 10.1057/9780230579477doi

Source: 348784Palgrave Macmillanhttp://www.palgraveconnect.comSubjects--Topical Terms:

694192
Customer services
--Management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .T43 2006eb

Dewey Class. No.: 658.8/12

Service is front stage = positioning services for value advantage /
LDR:02248cmm 2200349Ia 4500 001 1895159
003 OCoLC
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007 cr cn|||||||||
008 231227s2006 enka ob 001 0 eng d
020 $a 9780230579477
020 $a 0230579477
024 7 $a 10.1057/9780230579477 $2 doi
035 $a (OCoLC)314775992
035 $a ocn314775992
035 $a 1895159
037 $a 348784 $b Palgrave Macmillan $n http://www.palgraveconnect.com
040 $a UKPGM $b eng $c UKPGM $d IDEBK $d OCLCQ $d EBLCP $d OCLCO
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050 4 $a HF5415.5 $b .T43 2006eb
082 0 4 $a 658.8/12 $2 22
100 1 $a Teboul, James, $d 1940- $3 668740
245 1 0 $a Service is front stage $h [electronic resource] : $b positioning services for value advantage / $c James Teboul.
260 $a Houndmills [England] ; $a New York : $b Palgrave Macmillan, $c 2006.
300 $a 1 online resource (xi, 161 p.) : $b ill.
490 1 $a INSEAD business press
504 $a Includes bibliographical references (p. 146-149) and index.
505 0 $a Toward a New Definition of Services -- Services: The Front-Stage Experience -- The Service Triangle -- The Service-Intensity Matrix -- Finding and Keeping the Fit -- The Three Movements of Quality -- Balancing Supply and Demand -- From Industrial to Professional Services -- Managing the Change Process.
520 $a This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction systematically to explore the important issues of the field within a coherent set of concepts and maps, including the service mix, the service triangle and the service-intensity matrix. This is a novel approach to services that challenges the traditional view.
588 $a Description based on print version record.
650 0 $a Customer services $x Management. $3 694192
650 0 $a Service industries $x Management. $3 645927
650 0 $a Total quality management. $3 529315
650 1 7 $a Commerci{uml}ele dienstverlening. $2 gtt $3 2004990
650 1 7 $a Organisatieontwikkeling. $2 gtt $3 854350
655 4 $a Electronic books. $2 lcsh $3 542853
710 2 $a Palgrave Connect (Online service) $3 1081578
776 0 8 $i Print version: $a Teboul, James, 1940- $t Service is front stage. $d Houndmills [England] ; New York : Palgrave Macmillan, 2006 $z 0230006604 $z 9780230006607 $w (DLC) 2006045398 $w (OCoLC)64554692
830 0 $a INSEAD business press. $3 1097610
856 4 0 $3 Palgrave Connect $u http://link.springer.com/10.1057/9780230579477 $z An electronic book accessible through the World Wide Web; click for information
994 $a C0 $b TEF