正向情緒

泛舟活動之體驗與消費者反應之關係 = = The Relationship Between White-water Rafting Experience and Customer Reaction : The Flow Experience and Service Encounter Perspective : 沈浸理論及服務接觸之觀點 / by: (Language materials, printed)

同理心對組織公民行為與情緒耗竭的影響 : = 正、負向情緒所扮演的中介角色 = The effect of empathy on organizational citizenship behavior and emotional exhaustion: the mediating role of positive and negative emotions / by: (Language materials, printed)

服務接觸

消費者忠誠度

消費者滿意度

負向情緒

正向情緒

沈浸體驗

情緒耗竭

Negative Emotions

Organizational Citizenship Behavior

探索活動

同理心

Positive Emotions

結構方程模式

組織公民行為

Empathy

Emotional Exhaustion