服務接觸要素

服務接觸要素對「顧客－公司認同」之影響 = = The Influences of Service Encounter Factors on Customer-Company Identification : Taking the Customers of the Hotel in Hualien Country for Example : 以花蓮縣飯店的顧客為例 / by: (Language materials, printed)

太魯閣國家公園遊客體驗價值之研究 = = The Research on Tourist Experiential Value in the Taroko National Park / by: (Language materials, printed)

連鎖咖啡廳「顧客－公司認同」之研究 = = A Study on Customer-Company Identification in Chain Coffee Shop. / by: (Language materials, printed)

服務人員情緒表現、顧客情感與滿意度間關係之研究-以台北市連鎖西式餐廳為例 = = A Study for the Relationship among the Employee Display of Emotion, Customer Affect and Satisfaction-An Example of Chain Restaurant in Taipei / by: (Language materials, printed)

服務接觸2.0下顧客體驗之前因與結果 : = 以顧客旅程設計為調節變數=The antecedences and consequences of customer experience under service encounter 2.0 — customer journey design as moderators / by: (Language materials, printed)

公司識別

員工服務表現

連鎖咖啡廳

識別吸引力

識別相似性

情緒表現

全通路零售

experiential marketing

omni-channel retailing

服務接觸要素

人格特質

體驗價值

顧客與其他顧客互動

顧客公民行為

顧客忠誠度

顧客滿意度

顧客旅程

識別聲望

顧客對公司認同

消費情緒

識別獨特性

顧客忠誠度。

customer citizenship behavior

社會認定

鑲嵌

情緒勞務

顧客正面情感

體驗行銷

實體環境設施

情緒感染

service encounters elements

customer journey