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失誤歸因
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Titles
服務補救不一致、服務補救後滿意度與消費者後續行為意圖之關係研究 /
by:
(Language materials, printed)
Subjects
失誤歸因
服務補救不一致
failure attribution
service failure
服務補救滿意度
service recovery
服務事件重要性
服務補救
顧客忠誠度
customer loyalty
service recovery satisfaction
服務補救期望
顧客抱怨行為
customer compliant behavior
service recovery disconfirmation
失誤嚴重性
problem severity
服務失誤
服務補救績效
service criticality
service recovery expectation
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