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莫娟娟
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Works:
1 works in 1 publications in 1 languages
Titles
服務業員工情緒表達與顧客滿意度及忠誠度之研究 = = The research of employee's emotional expression in service industry customer's satisfaction & loyalty : a case of hair care industry : 以美髮產業為例 /
by: 莫娟娟
(Language materials, printed)
Subjects
服務接觸
情緒表達
忠誠度
實體環境
滿意度
結構方程式
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