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趙泰源
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Works:
1 works in 0 publications in 0 languages
Titles
服務失誤之補救效益與補救矛盾現象之探討 = = The Studies of Recovery Effectiveness on Service Failures and Recovery Paradox /
by: 趙泰源
(Language materials, printed)
Subjects
服務補救
再購意願
口語傳播
補救矛盾現象
服務失誤
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