customer compliant behavior

概要

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書目資訊

服務補救不一致、服務補救後滿意度與消費者後續行為意圖之關係研究 / by: 黃文翰; customer compliant behavior; customer loyalty; failure attribution; problem severity; service criticality; service failure; service recovery; service recovery disconfirmation; service recovery expectation; service recovery satisfaction; 林玥秀 (書目-語言資料,印刷品)

主題

失誤歸因服務補救不一致 failure attribution service failure 服務補救滿意度 service recovery 服務事件重要性服務補救顧客忠誠度 customer loyalty service recovery satisfaction 服務補救期望顧客抱怨行為 customer compliant behavior service recovery disconfirmation 失誤嚴重性 problem severity 服務失誤服務補救績效 service criticality service recovery expectation