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How to manage the IT helpdesk = a guide for user support and call centre managers /

Record Type:	Electronic resources : Monograph/item
Title/Author:	How to manage the IT helpdesk/ Noel Bruton.
Reminder of title:	a guide for user support and call centre managers /
Author:	Bruton, Noel,
other author:	Bruton, Noel,
Published:	Oxford :Butterworth-Heinemann, : 2002.,
Description:	xxiv, 347 p. :ill. ;25 cm.
Notes:	Previous ed. published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997.
Series:	Computer weekly professional series
Subject:	Customer services - Management. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=83548An electronic book accessible through the World Wide Web; click for information
ISBN:	0585454744 (electronic bk.)

How to manage the IT helpdesk = a guide for user support and call centre managers /
Bruton, Noel,1955-

How to manage the IT helpdeska guide for user support and call centre managers /[electronic resource] :Noel Bruton. - 2nd ed. - Oxford :Butterworth-Heinemann,2002. - xxiv, 347 p. :ill. ;25 cm. - Computer weekly professional series.

Previous ed. published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997.

Includes bibliographical references and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2003.

Available via World Wide Web.

ISBN: 0585454744 (electronic bk.)Subjects--Topical Terms:

694192
Customer services
--Management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HD30.2 / .B78 2002eb

Dewey Class. No.: 658.4/038

How to manage the IT helpdesk = a guide for user support and call centre managers /
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005 20080131
006 m d
007 cr cn-
008 250519s2002 enka sb 001 0 eng d
020 $a 0585454744 (electronic bk.)
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050 1 4 $a HD30.2 $b .B78 2002eb
082 0 4 $a 658.4/038 $2 21
100 $a Bruton, Noel, $d 1955- $3 827298
245 1 0 $a How to manage the IT helpdesk $h [electronic resource] : $b a guide for user support and call centre managers / $c Noel Bruton.
250 $a 2nd ed.
260 $a Oxford : $c 2002. $b Butterworth-Heinemann,
300 $a xxiv, 347 p. : $b ill. ; $c 25 cm.
440 0 $a Computer weekly professional series
500 $a Previous ed. published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997.
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2003. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Customer services $x Management. $3 694192
650 $a Information technology $x Management. $3 572739
655 $a Electronic books. $2 lcsh $3 542853
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710 $a NetLibrary, Inc. $3 542851
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994 $a 92 $b AMF