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Competing through services : = strat...
~
Lovelock, Christopher.
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Competing through services : = strategy and implementation : cases and text /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Competing through services :/ Sandra Vandermerwe and Christopher Lovelock.
Reminder of title:
strategy and implementation : cases and text /
Author:
Vandermerwe, Sandra.
other author:
Lovelock, Christopher.
Published:
New York :Prentice Hall, : 1994.,
Description:
xxviii, 452 p. :ill. ;24 cm.
Series:
The European casebook series in management
Subject:
Customer service. -
ISBN:
0130971308 (pbk.)
Competing through services : = strategy and implementation : cases and text /
Vandermerwe, Sandra.
Competing through services :
strategy and implementation : cases and text /Sandra Vandermerwe and Christopher Lovelock. - New York :Prentice Hall,1994. - xxviii, 452 p. :ill. ;24 cm. - The European casebook series in management.
ISBN: 0130971308 (pbk.)Subjects--Topical Terms:
645970
Customer service.
Competing through services : = strategy and implementation : cases and text /
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Vandermerwe, Sandra.
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Competing through services :
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strategy and implementation : cases and text /
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Sandra Vandermerwe and Christopher Lovelock.
260
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New York :
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1994.
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Prentice Hall,
300
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xxviii, 452 p. :
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ill. ;
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24 cm.
440
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The European casebook series in management
650
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Customer service.
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645970
700
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Lovelock, Christopher.
$3
670325
based on 0 review(s)
Location:
ALL
六樓西文書區HC-Z(6F Western Language Books)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
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W0024426
六樓西文書區HC-Z(6F Western Language Books)
01.外借(書)_YB
一般圖書
HF5415.5 V237 1994
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1 records • Pages 1 •
1
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