customer satisfaction
Overview
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Titles
中國大陸行動電話服務業者之顧客滿意度研究 = = The study of mobile phone customer satisfaction : an empirical study of mobile phone industry in shanghai : 以上海地區為例 /
by:
陳奕如; customer satisfaction; life style; neural network; service quality; 池文海; 張國忠
(Language materials, printed)
組織特性、服務品質落差、顧客滿意度與購後行為意圖關係之研究 : = 以中華電信花東地區ADSL網路服務為例 /
by:
廬秋美; customer satisfaction; gaps of expected service quality; organization characteristics; post-purchasing behavioral intentions; 朱景鵬; 彭玉樹
(Language materials, printed)