Cook, Sarah, (1955-)

Customer care = how to create an effective customer focus / by: Cook, Sarah, (1955-); NetLibrary, Inc. (書目-電子資源)

Change management excellence = using the four intelligences for successful organizational change / by: Cook, Sarah, (1955-); Coldicott, Hilary, (1961-); Macaulay, Steve.; NetLibrary, Inc. (書目-電子資源)