林瑋慶

遷怒與洩憤 = = Anger Expansion and Veting: Process of Customer Emotion Transfering and Anger Expressing : 顧客情緒轉化與宣洩的過程 / by: 林瑋慶; 池文海; Lin, Wei-Ching; Chih, Wen-Hai (書目-語言資料,印刷品)