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Wake up your call center = how to be a better call center agent /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Wake up your call center/ Rosanne D'Ausilio.
Reminder of title:	how to be a better call center agent /
Author:	D'Ausilio, Rosanne,
Published:	West Lafayette, Ind. :Ichor Business Books, : c1999.,
Description:	xv, 143 p. :ill. ;28 cm.
Series:	Customer access management
Subject:	Call centers - Management. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=7798An electronic book accessible through the World Wide Web; click for information
ISBN:	0585092826 (electronic bk.)

Wake up your call center = how to be a better call center agent /
D'Ausilio, Rosanne,1941-

Wake up your call centerhow to be a better call center agent /[electronic resource] :Rosanne D'Ausilio. - Rev. and expanded ed. - West Lafayette, Ind. :Ichor Business Books,c1999. - xv, 143 p. :ill. ;28 cm. - Customer access management.

Includes bibliographical references (p. 138-140) and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
1999.

Available via the World Wide Web.

ISBN: 0585092826 (electronic bk.)Subjects--Topical Terms:

742921
Call centers
--Management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .D19 1999eb

Dewey Class. No.: 658.8/12

Wake up your call center = how to be a better call center agent /
LDR:01228cmm a2200289 a 45 001 707741
003 OCoLC
005 20060928
006 m u
007 cr cn-
008 250516s1999 inua sb 001 0 eng d
019 $a 42418451
020 $a 0585092826 (electronic bk.)
035 $a ocm42856499
035 $a 707741
040 $a N $c N $d OCL $d OCLCQ
049 $a AMFA
050 1 4 $a HF5415.5 $b .D19 1999eb
082 0 4 $a 658.8/12 $2 21
100 $a D'Ausilio, Rosanne, $d 1941- $3 769465
245 1 0 $a Wake up your call center $h [electronic resource] : $b how to be a better call center agent / $c Rosanne D'Ausilio.
250 $a Rev. and expanded ed.
260 $a West Lafayette, Ind. : $c c1999. $b Ichor Business Books,
300 $a xv, 143 p. : $b ill. ; $c 28 cm.
440 0 $a Customer access management
504 $a Includes bibliographical references (p. 138-140) and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 1999. $n Available via the World Wide Web. $n Available in multiple electronic file formats. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Call centers $x Management. $3 742921
650 $a Customer services $x Management. $3 694192
655 $a Electronic books. $2 lcsh $3 542853
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=7798 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF