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Solving guest problems

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American Hotel & Motel Association., Educational Institute.

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Solving guest problems

Record Type:	Projected and video material : Monograph/item
Title/Author:	Solving guest problems/ Educational Institute of the American Hotel & Motel Association.
Published:	East Lansing, MI :Educational Institute of the American Hotel & Motel Association, : 1997.,
Description:	1 videocassette (VHS) (9 min.) :sd., col. ;1/2 in.
Series:	Front office quality service
Subject:	Hotel front desk personnel. -

Solving guest problems
Solving guest problems[videorecording] /Educational Institute of the American Hotel & Motel Association. - East Lansing, MI :Educational Institute of the American Hotel & Motel Association,1997. - 1 videocassette (VHS) (9 min.) :sd., col. ;1/2 in. - Front office quality service.

Producers, Robert Andorfer and Melissa Kaplan ; director, Jeffrey Behrendt.

Presents vignettes designed to train employees in solving guest complaints and problems.

US295.00Subjects--Topical Terms:

659479
Hotel front desk personnel.

Solving guest problems
LDR:00685ngm a2200169 a 45 001 680648
005 20050308
007 vf-cbaho-
008 010508s1997 miu009 r g vleng d
020 $c US295.00
035 $a trk89000061
040 $a AIC $c AIC $d OCT
245 0 0 $a Solving guest problems $h [videorecording] / $c Educational Institute of the American Hotel & Motel Association.
260 $a East Lansing, MI : $c 1997. $b Educational Institute of the American Hotel & Motel Association,
300 $a 1 videocassette (VHS) (9 min.) : $b sd., col. ; $c 1/2 in.
440 0 $a Front office quality service
508 $a Producers, Robert Andorfer and Melissa Kaplan ; director, Jeffrey Behrendt.
520 $a Presents vignettes designed to train employees in solving guest complaints and problems.
650 $a Hotel front desk personnel. $3 659479
650 $a Hotel management. $3 659480
710 $a American Hotel & Motel Association. $b Educational Institute. $3 712986

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