Managing service firms = the power o...
Skalen, Per.

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  • Managing service firms = the power of managerial marketing /
  • Record Type: Electronic resources : Monograph/item
    Title/Author: Managing service firms/ Per Skalen.
    Reminder of title: the power of managerial marketing /
    Author: Skalen, Per.
    Published: New York :Routledge, : 2010.,
    Description: xii, 185 p. :ill.
    [NT 15003449]: Introduction -- Power and marketing -- The bureaucratic organization and the reactive employee -- 'I want to help you' : the power of market and service orientation -- The power/knowledge of service quality and coaching -- The managerial rationality of relationship marketing -- From prescribing marketing practices to studying marketing as practice.
    Subject: Service industries. -
    Online resource: http://www.tandfebooks.com/isbn/9780203854495
    ISBN: 9780203854495 (e-book : PDF)
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